Last updated: 8th December 2025

These Terms and Conditions (“Terms”) govern your use of the Vos Detailing website and any services provided by Vos Detailing (“VOS”, “we”, “our”, or “us”). By accessing this website or booking our services, you agree to be bound by these Terms.

If you do not agree, please do not use our website or services.

1. Services

Vos Detailing provides professional vehicle detailing and related services including but not limited to:

• Mobile detailing

• Valeting

• Paint correction

• Ceramic coatings

• Interior treatments

• Protection packages

All services are subject to availability and acceptance.

2. Bookings

When you make a booking with Vos Detailing, you agree that:

• All information provided is accurate and complete

• You are the owner or authorised representative of the vehicle

• The vehicle will be available, unlocked (unless agreed otherwise), and ready at the scheduled time and location

We reserve the right to refuse service for any reason.

3. Pricing & Quotes

• All prices are subject to vehicle condition, size, and contamination level

• Quotes are estimates unless stated in writing

• Additional work required due to excessive dirt, pet hair, biohazards, or heavy contamination may incur extra charges (you will always be informed first)

• Prices may change without notice

4. Cancellations & Missed Appointments

• We require a minimum of 24 hours notice for cancellations or rescheduling

• Late cancellations or missed appointments may result in a call-out fee or loss of deposit

• Repeated cancellations may lead to refusal of future bookings

5. Deposits

We may require a deposit to secure certain bookings. Deposits confirm your appointment and reserve time in our schedule.

Deposits are non-refundable if the appointment is cancelled with less than 24 hours notice or if the customer fails to attend.

Deposits will be deducted from the final invoice on completion of the service.

6. Travel & Location Fees

Vos Detailing operates as a mobile service. Depending on location, additional travel or call-out fees may apply.

Any applicable travel charges, tolls, parking costs, or congestion charges will be communicated prior to confirming the booking.

If a booking is cancelled after the technician has begun travelling to the appointment, a call-out fee may be charged to cover travel time and costs.

7. Minimum Booking Value

Due to the nature of our mobile service, a minimum booking value may apply depending on location. Standalone add-on services are not available without a detailing package.

8. Vehicle Condition & Liability

Vos Detailing is not responsible for pre-existing damage, including but not limited to:

• Scratches, dents, paint defects, rust, loose trims

• Worn interiors, fragile plastics, cracked leather

• Electrical or mechanical issues

By booking our service, you confirm that the vehicle is in a safe condition to be worked on.

We are not liable for:

• Failure of damaged or previously repaired paintwork

• Issues arising from aftermarket modifications

• Items left inside the vehicle

We strongly recommend removing all valuable personal items before service.

9. Service Environment (Mobile Jobs)

For mobile detailing appointments, the customer is responsible for providing:

• Safe, legal and accessible parking

• Adequate working space

• Permission to work at the location (if required)

Unsafe or unsuitable conditions may result in job cancellation with a call-out fee applied.

10. Results Disclaimer

Detailing is a restorative and cosmetic process. While we aim for the highest possible standard, certain defects or staining may not be fully removable. No service can guarantee 100% permanent perfection.

By booking, you acknowledge realistic results.

11. Aftercare Responsibility

If a coating or protection product is applied, the customer agrees to follow the recommended aftercare guidelines provided by Vos Detailing. Failure to do so may void any warranty or longevity claims.

12. Website Use

You may not:

• Copy content, images or branding without written permission

• Attempt to damage, hack or interfere with the website

• Use the website for illegal purposes

All content is intellectual property of Vos Detailing unless otherwise stated.

13. Changes to Terms

Vos Detailing reserves the right to modify these Terms at any time. Changes will be published on this page and take effect immediately.

14. Governing Law

These Terms shall be governed by the laws of the United Kingdom.

15. Contact

If you have any questions about these Terms, contact:

Vos Detailing
hello@vosdetailing.com