Last updated: 8th December 2025

This Refund & Cancellation Policy applies to all services booked with Vos Detailing (“VOS”, “we”, “our”, or “us”).

By booking a service, you agree to the terms outlined below.

1. Deposits

Some services (including but not limited to paint correction, ceramic coating, and other high-end treatments) require a non-refundable deposit to secure your booking.

This deposit:

• Confirms your appointment date and time

• Covers scheduling, preparation and lost booking opportunities

• Will be deducted from your final invoice

Deposits are non-refundable under all circumstances, including cancellations or no-shows.

2. Cancellations & Rescheduling

We require a minimum of 24 hours’ notice to cancel or reschedule any appointment.

• Cancellations within 24 hours may result in a call-out fee

• No-shows will result in loss of deposit or a charge for time reserved

• Repeated cancellations may result in refusal of further bookings

All cancellation requests must be made via phone, text or email.

3. Refunds

As a service-based business, Vos Detailing does not offer refunds once work has started or been completed.

Detailing is a time-, labour- and product-based service. Once performed:

• Time and materials cannot be returned

• Results may vary depending on vehicle condition

• Certain stains or defects may be permanent

No refunds will be issued for:

• Change of mind

• Dissatisfaction based on unrealistic expectations

• Issues caused by pre-existing damage

• Failure to follow aftercare instructions

4. Service Issues

If you believe there is an issue with the service provided, you must notify us within 24 hours of completion.

We may offer (at our discretion):

• A re-inspection

• A touch-up

• A partial resolution where reasonable

This does not guarantee a refund.

5. Weather & External Conditions (Mobile Jobs)

For mobile appointments, weather or unsafe working conditions may require rescheduling. In such cases, your appointment will be moved to the next available date at no extra charge.

Vos Detailing is not liable for cancellations caused by:

• Severe weather

• Unsafe locations

• Lack of access, water or electricity (if required)

6. Contact

If you have questions about this policy, contact:

Vos Detailing
hello@vosdetailing.com